A to Z

ADA SERVICES

Las Vegas Ballpark takes pride in providing service to all guests including those requiring accommodations. For additional questions regarding ADA accommodations at the ballpark, please call the Las Vegas Ballpark Guest Services Main Line at 702.943.7209 or email guestservices@aviatorslv.com. As an ADA accessible facility, guests may enter the ballpark at any of our gates:

• Main Gate, located off of South Pavilion Center Drive
• VIP Entry (Club Level + Suite Access), located off of South Pavilion Center Drive
• Outfield Gate, located off of Spruce Goose Street

ADDRESS

1650 South Pavilion Center Drive Las Vegas, NV 89135 702.943.7200

ALCOHOL POLICY

Las Vegas Ballpark works hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below:

• All guests purchasing alcohol, who appear to be younger than 30 years old, must present a valid ID.
• No alcohol will be sold to guests who appear to be impaired.
• There is a two (2) alcohol drink limit, per transaction.
• Alcohol sales on the concourses and in the seating areas will terminate at the start of the eighth inning
• Management reserves the right to cut off alcohol sales at its discretion.
• Guests passing alcohol to minors will be ejected and subject to arrest.
• Guests possessing alcohol, who do not have proof os being at least 21 years of age, may be ejected.
• We reserve the right to refuse the sale of alcohol to any guest.
• Glass beverage containers may not be removed from Club Level + Suite areas.
• Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considred a violation of the Code of Conduct and may result in the guests being ejected, arrested or tickets being revoked.
• All guests must finish and dispose of alcoholic beverages before exiting ballpark property.

ANIMALS

Las Vegas Ballpark welcomes certified, leashed service animals in accordance to the ADA title II and III Law. If you need assistance in advance of an event, please contact our Guest Services Main Line at 702.943.7209 or email guestservices@aviatorslv.com.

APPS

Dedicated mobile applications are available for the Las Vegas Aviators and Las Vegas Ballpark. Download the apps for iOS or Android on our Mobile Apps page on our website.

ATMs

ATMs are located in the following areas:

• Section 109
• Section 117
• Section 122
• Behind the Outfield Pool

AFFILIATION

The Las Vegas Aviators professional baseball team are the Triple-A Affiliate of the Oakland Athletics. The A's Minor League system consists of six affiliates:

• Las Vegas Aviators (Triple-A)
• Midland Rockhounds (Double-A)
• Stockton Ports (Single-A, Advanced)
• Beloit Snappers (Single-A)
• Vermont Lake Monsters (Single-A, Short-Season)
• Arizona League Athletics (Rookie)

ACCOUNT MANAGER

With Las Vegas Aviators Account Manager, you can easily renew, transfer, and exchange your season tickets for a secure and convenient location at www.aviatorslv.com/myaccount.

BABY CHANGING STATION

Baby changing stations are located in all restrooms throughout the Las Vegas Ballpark.

BAG POLICY

No bags or backpacks will be permitted into the venue except for small personal bags or purses under 12 x 12 x 6 inches. Please note that some events may enforce a modified bag policy. Please contact Guest Services if you have any further questions: Guest Services Main Line at 702.943.7209 or email guestservices@aviatorslv.com.

BICYCLES

Las Vegas Ballpark is adjacent to the Downtown Summerlin Transit Facility (RTC - Regional Transportation Commission) an open plaza, shaded canopies, benches and bicycle racks. Upon arriving at the ballpark, cyclists can park at one of the bike racks located in the Downtown Summerlin Transit Facility, located in front of the Las Vegas Ballpark's Main Gate. Limited bike racks are available.

BOTTLES + CANS

Guests will not be allowed to bring any type of bottle, can, thermos or beverage container inside of Las Vegas Ballpark. However, fans will be allowed to bring one (1) factory-sealed, non-frozen 33.8 fl. oz. (1 Liter) bottle of water (no soda, flavored water or soft drinks). Parents with small children may bring plastic bottles of formula or milk inside of the stadium.

BOX OFFICE

The Las Vegas Ballpark Box Office and Will Call are open:

• Regular Business Hours
  • Monday - Friday: 10 AM to 6 PM
  • Saturday: 10 AM to 4 PM
  • Sunday: Closed

BUS DROP-OFF

Bus drop-off must be arranged in advance. Please contact Guest Services at least 72 hours in advance. Call the Guest Services Main Line at 702.943.7209 or email guestservices@aviatorslv.com.

BALLPARK FACTS

Overview Las Vegas Ballpark®, located on eight acres in Downtown Summerlin® just south of City National Arena, practice facility of the Vegas Golden Knights, is the home of the Las Vegas Aviators®, the city’s professional Triple-A baseball team of the Pacific Coast League (PCL) and affiliate of the Oakland Athletics. Las Vegas Ballpark provides a wide range of seating options including 22 suites, club seats, berm seating, party zones and decks, picnic tables,
kids’ zone, bars and a pool beyond the outfield wall. Designed to create a festival-like atmosphere in Downtown Summerlin, the site is landscaped to complement the surrounding master planned community and is easily accessed from all regions of the valley via the 215 Beltway. Area Location Downtown Summerlin 1870 Festival Plaza Dr, Las Vegas, NV 89135 Off the 215 Beltway between Sahara Avenue and Charleston Boulevard Opening Date April 9, 2019 Site Acrage 7.65 Acres Square Footage

• Service Level GSF: 61,855
• Concourse Level GSF: 29,465 SF
• Suite Level GSF: 30,750 SF
• Press Level GSF: 4,945 SF
• Main Roof SF: 49,213 SF
• Ancillary Roofs: 23,428 SF

CAMERAS + VIDEO EQUIPMENT

Cameras with interchangeable/detachable lens or external flash are prohibited. Tripods, monopods, "selfie sticks" and cameras with a lens longer than 6" (detachable or non-detachable) will NOT be permitted into the ballpark. Please note that professional photography, video cameras and video recording of games and/or events is strictly prohibited, unless provided with written consent and a credentialed media pass.

CHILDREN TICKET POLICY

Children ages two and under can enter the Las Vegas Ballpark for free as long as they sit in a parent's lap.

CLUB LEVEL

The Las Vegas Ballpark Club Level is located on the third floor of the ballpark, providing exclusive access to suite holders and club level ticket buyers from Sections 209 - 214 and Lower Bowl Sections 108 - 114 (limited to the first three rows). Club Level seats include access to our air-conditioned premium lounge with upgraded food and beverage, in-seat wait service, wider seats made of 100% air-ventilated mesh, preferred parking, and a private entrance, elevator and restrooms. For additional information on Club Level seating, visit our Club Level + Suites page on our website, or call 702.943.7200.

CODE OF CONDUCT

MiLB Fan Code of Conduct

• Fans are entitled to enjoy the baseball experience free from disruptive or inconsiderate behaviors or unruly actions.
• Fans may not interfere with the event and/or athletes in any manner.
• Fans shall refrain from using abusive language or obscene gestures.
• Fans may not engage in fighting, throwing objects or other behavior deemed detrimental to the experience of other guests and those who engage in any of these actions will immediately be ejected from the venue.
• Fans are encouraged to report inappropriate behavior to arena staff.
• Fans who consume alcohol must do so in a legal/responsible manner. Intervention with impaired fans will be handled in a prompt/safe manner.
• Fans shall comply with requests from the arena staff regarding arena operational and emergency procedures.
• Fans may not engage in unauthorized commercial activity on property.
• Violation of this Code may result in ejection without a ticket refund.

COMPUTERS + TABLETS

Laptops, Tablets, Personal Computers, or Two-Way Radios are not permitted into the ballpark. For more information, please contact the Guest Services Main Line at 702.943.7209 or email guestservices@aviatorslv.com.

CONCESSION PARTNERS

The culinary line-up has been created in partnership with Las Vegas-based restaurateur and official Hospitality Experience Curator for Las Vegas Ballpark, Sarah Camarota, and will be overseen and operated by industry-leading Triple-A ballpark concessionaire, Professional Sports Catering

DIAPER BAGS

Diaper bags accompanying a child are permitted, but are subject to search upon entry.

ENTRANCES

Main Public Gates include:

• Main Gate, located off of South Pavilion Center Drive
• VIP Entry (Club Level + Suite Access), located off of South Pavilion Center Drive
• Outfield Gate, located off of Spruce Goose Street

EMPLOYMENT

Interested in joining our team at the Las Vegas Ballpark? Visit our Careers page on our website to view our internal and hiring partner opportunities.

FEEDBACK

Please provide any feedback to the Las Vegas Ballpark Guest Services Main Line at 702.943.7209 or email at guestservices@aviatorslv.com.

FIRST-AID

First-Aid at the Las Vegas Ballpark is located behind Section 101. Guests that require medical assistance are encouraged to contact a nearby event staff or security staff member, Guests needing assistance may also contact the Guest Services Main Line at 702.943.7209.

FOOD + BEVERAGE

Las Vegas Ballpark will feature a dynamic hospitality experience, designed to establish the venue as both a world class baseball stadium and vibrant social food hall. For more information on our concession offerings, please visit our Food + Beverage page on the Las Vegas Ballpark website.

FRONT OFFICE

The Las Vegas Ballpark Front Office is located off of South Pavilion Center Drive and Oval Park Drive, near the Admin Entry to the ballpark (View Map).

• Regular Business Hours
  • Monday - Friday: 9 AM to 5 PM
  • Saturday: Closed
  • Sunday: Closed

FOUL BALLS

Each guest assumes all risks and danger arising from the action of the players, coaches, and officials on the field, before, during, or after the actual occurrence of the event. Such risks and danger include but are not limited to being injured by objects such as bats, balls, bases, helmets, and promotional merchandise which are thrown, batted, kicked, shot, tossed, etc. from the field, bullpens, dugouts, photographer's wells and other areas on the stadium grounds. Guests voluntarily agree that the management, facility, city, league, participants, participating clubs, and all their respective agents, officers, directors, owners, and employees are expressly released by ticket holder from any claims arising from such causes.

GATE OPENING TIMES

Gates will open one hour prior to game time for the general public, with the VIP Entrance gates opening to the Club Level opens an hour and a half prior to game time. Gates times are subject to change.

GUEST SERVICES

Guest Services is available behind Sections 114 + 115 of the main concourse. Guests needing assistance may also contact the Guest Services Main Line at 702.943.7209 or email guestservices@aviatorslv.com.

LOST + FOUND

Guests inquiring about lost items should contact the Guest Services Main Line at 702.943.7209 or email lostandfound@aviatorslv.com. Items lost at prior events are held in a locked storage area for 30 days and are then disposed of or donated to a charitable organization. Las Vegas Ballpark cannot be held responsible for lost or damaged items.

LEAGUE

The Las Vegas Aviators professional baseball team is the triple-a affiliate of the Oakland Athletics and member of Minor League Baseball's Pacific Coast League (Pacific Southern division).

MEDIA

All approved media credentials must enter Media Entrance is located through the Admin Entry gates off of Oval Park Drive. Media Credentials can be obtained by contacting: Jim Gemma, Media Relations Director jgemma@aviatorslv.com 702.943.7226 Email requests must specifically state the media credential applicant's organization and requested date. Photographers are allowed on the field prior to the game ONLY with proper credentials displayed at all times. During the game, photographers may work from the designated phtographer sections inside the ballpark. Once the game has started, photographers MAY NOT enter the dugouts or go through dugout tunnels. Cameras are not allowed in the Clubhouse unless a specific request has been approved. Clubhouse Access is allowed to credentialed media beginning three hours prior to game time until one hour prior to game time. It will reopen 15 minutes after conclusion of game at the discretion of the manager. Clubhouse is closed between games of a doubleheader. Specific Interview Requests should be made to Jim Gemma, Media Relations Director, at least one day in advance of desired interview date and time.

MOBILE TICKETING

A digital or mobile ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. All Aviators gamesat Las Vegas Ballpark allow for tickets to be retrieved on smart phones using the team apps, stadium app, or Ticketmaster webpage.

NOISE MAKING DEVICES

Musical instruments or any types of noise making devices are not permitted inside the Las Vegas Ballpark. This includes, but is not limited to, items like air horns, cowbells and whistles.

NURSING MOTHERS

The First-Aid station at the Las Vegas Ballpark, located behind Section 101, is available for nursing mothers privacy and convenience. Other options can be arranged with our Guest Services team by visiting the window behind Sections 114 + 115 of the main concourse. For more information, please contact our Guest Services Main Line at 702.943.7209 or email guestservices@aviatorslv.com.

PARKING

There are three designated Las Vegas Ballpark lots immediately adjacent to the Ballpark and located to the east, southeast and south of the venue. Combined, these surface lots have an estimated capacity of more than 2,500 vehicles. Downtown Summerlin valet is the official Rideshare location for Las Vegas Ballpark. Guests who use Rideshare services will be directed to the Dining Arroyo at Downtown Summerlin to be picked up after an event. Overflow surface lot parking is located on the west side of Downtown Summerlin's retail area. An enhanced walkway has been identified from that area of the parking lot through Downtown Summerlin to Las Vegas Ballpark. Traffic control personnel will be in place to assist with crossing Pavilion Center Drive before, during and after Las Vegas Ballpark events. To view our Parking Map, please visit our Ballpark Maps page on the Las Vegas Ballpark website.

PRIVATE EVENTS

In addition to serving as the 10,000-person capacity home to the Aviators, the Las Vegas Ballpark will host a variety of events in addition to baseball, including civic, community, nonprofit and other sporting events. For more information on our private event space and bookings, please email us at events@thelvballpark.com

PROHIBITED ITEMS

Guests are not permitted to enter the Las Vegas Ballpark in possession of the following:

• No bags or backpacks will be permitted into the venue except for small personal bags or purses (16″ x 16″x 8″ max) Please note that some events may enforce a modified bag policy. Please contact Guest Services if you have any further questions at 702.943.7209 or email guestservices@aviatorslv.com.
• Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
• Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
• Selfie Sticks, Tripods, Monopods
• Outside Food, Beverage, or Alcohol
• Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included). Fans will be allowed to bring one (1) factory-sealed, non-frozen 33.8 fl. oz. (1 Liter)bottle of water (no soda, flavored water or soft drinks).
• Laptops, Tablets, Personal Computers, or Two-Way Radios
• Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
• Illegal Drugs or Substances
• Flammable Liquids, Aerosol Cans, or Permanent Markers
• Flashlights, Laser Pointers, Flares, or Fireworks
• Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
• Balloons, Balls, Projectiles, or Optical Illusions
• Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
• Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas
• Patrons Without Shoes or Shirt
• Masks, Chains, or Studded Belts/Bracelets
• Drones (without prior written consent from Stadium Management)
• Animals or Pets (accommodations made for trained, harnessed, and housebroken service animals)
• Unapproved Pamphlets, Handouts, Ads, or Flyers without prior consent from Stadium Management
• Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
• Signs, Flags, or Banners exceeding 11” x 17” or attached to a pole/stick. Signs must be relevant to event. Signs may not contain or display obscene or offensive language and/or pictures as determined by Ballpark Management. Management reserves the right to prohibit or remove a sign or banner at any time.

RADIO BROADCAST

Listen to Las Vegas Aviators baseball games on NBC Sports AM 920 'The Game' or watch live with MiLB.TV.

RESTROOMS

Restrooms are located throughout the Las Vegas Ballpark. All restrooms are ADA accessible and equipped with a baby-changing table. Please ask any staff member for directions to the closest restroom. Family restrooms are located on both the first and third base sides, as well as by the outfield entrance located closest to the pool.

RIDESHARE

Guests who use Rideshare services will be directed to the Dining Arroyo at Downtown Summerlin to be picked up after an event. An enhanced walkway has been identified from that area of the parking lot through Downtown Summerlin to Las Vegas Ballpark. Traffic control personnel will be in place to assist with crossing Pavilion Center Drive before, during and after Las Vegas Ballpark events.

RAIN DELAY

In the event of a game that does not become official (less than 5 innings, or home team is leading after 4.5 innings) your ticket stub is your receipt for a future game. Postponed game tickets can be exchanged for a ticket of equal or lesser value. All exchanges must be done in person at the Las Vegas Ballpark Ticket Office. Tickets may not be exchanged for the Independence Fireworks games or any other game held in conjunction with concerts and special events at the discretion of management. All exchanges are subject to availability. All game dates, times and promotions are subject to change and no part of the purchase price will be refunded. The resale or attempted resale of this ticket at any price, even face value or less is grounds for seizure and cancellation of the ticket without compensation. These policies may be amended at any time without notice. This ticket cannot be replaced if lost or destroyed.

RE-ENTRY POLICY

In accordance with the Las Vegas Ballpark security procedures, guests may not exit and re-enter the stadium. For more information, please contact our Guest Services Main Line at 702.943.7209 or email guestservices@aviatorslv.com.

SIGNS, FLAGS + BANNERS

Signs, Flags or Banners exceeding 11" x 17" or attached to a pole and/or stick are prohibited. Signs, Flags or Banners may not contain or display obscene or offensive language and/or pictures as determined by Ballpark Management. Signs, Flags or Banners must be relevant to the event. Management reserves the right to prohibit or remove a sign, flag or banner at any time.

SCALPING + PROFITEERING POLICIES

The unlawful resale of any event ticket on Las Vegas Ballpark grounds, and/or event parking lots is strictly PROHIBITED and may result in the loss of ticket privileges and/or prosecution to the full extent of the law.

SECURITY

The Las Vegas Ballpark Security Office is located off of Spruce Goose Street and Oval Park Drive. To contact Security, please call 702.939.7189.

SECURITY SCREENING POLICY

All guests will be subject to security screening prior to entry inside the Las Vegas Ballpark along with inspection of all carry-in items. Security staff will utilize walk-through magnetometers and handheld metal detectors to screen all guests at security checkpoints. Prior to the screening, guests will be asked to remove all metal from their pockets and person and place the items in a container for inspection. Please have all bags open for security staff and be prepared to remove any item from inside the bag if requested for closer inspection. Guests electing not to consent to the metal detector screening along with a bag search will be denied entry. For more information, please contact our Guest Services Main Line at 702.943.7209 or email guestservices@aviatorslv.com.

SMOKING

Smoking is prohibited in all areas of the ballpark. This includes all smoking tobacco, e-cigarettes and vaporizers.

SOLICITATION POLICY

Any unauthorized solicitation or commercial promotion on stadium grounds (including parking lots) is strictly prohibited and may result in confiscation of promotional materials, citation, ejection or arrest.

STROLLERS

Strollers are welcome at the Las Vegas Ballpark, and can be left at the top of the seat section at the discretion of the guest. Fold-up strollers should be stored under your seat. Strollers may not obstruct stairs, walkways, or seats inside the stadium. Las Vegas Ballpark and their partners, vendors, and employees are not liable for any loss or damage of items. Items left more than 30 minutes after an event will be turned into Lost and Found Department. Items that remain unclaimed will be kept for a period of no longer than 30 days.

SUITES

Las Vegas Ballpark provides a wide range of seating options including 22 suites. Suites can be accessed by owners 365-days a year for meetings, events, Las Vegas Aviators baseball games and all other events hosted at the Las Vegas Ballpark. Nightly catering and bar service is also available.​ For more information, visit our Club Level + Suites page on our website or contact us at 702.943.7200 or info@aviatorslv.com.

SCOREBOARD MESSAGES

Celebrate life’s special moments at a Las Vegas Aviators game! Put a greeting on the Las Vegas Ballpark scoreboard. Birthday greetings, welcomes, marriage proposals, prom and more. Whatever your message, we’re here to help! Your greeting will appear on the scoreboard during the fifth (5th) inning. Greetings are limited to two lines of text, maximum of 35 characters long. Scoreboard greetings must be scheduled by 12pm (noon) the business day prior to the desired game date. To purchase your scoreboard message, visit our Scoreboard Messages link.

TICKET SALES

All single-game tickets for Las Vegas Aviators games and other Las Vegas Ballpark events can be purchased in-person at the Box Office or through Ticketmaster. For season ticket inquiries, please visit the Season Tickets page on our website. To manage, accept, view, renew, transfer and exchange your tickets, please visit Account Manager. For more information, contact us at 702.943.7200 or info@aviatorslv.com.

TICKET POLICIES

Account Manager With Las Vegas Aviators Account Manager, you can easily renew, transfer, and exchange your season tickets for a secure and convenient location at www.aviatorslv.com/myaccount. Box Office Hours​​​​​​​

• Regular Business Hours
  • Monday - Friday: 10 AM to 6 PM
  • Saturday: 10 AM to 4 PM
  • Sunday: Closed

TOURS

Las Vegas Ballpark is the home for Minor League Baseball and exciting community and entertainment events. If your group would like to schedule a behind-the-scenes tour of the ballpark, please contact Melissa Harkavy, Vice President of Community Relations and Special Events at mharkavy@aviatorslv.com.

TEAM STORE

Merchandise for the Team Store is provided in an effort to offer the most extensive selection of officially licensed Las Vegas Aviators products.

• Regular Business Hours
  • Monday - Saturday: 10 AM to 6 PM
  • Sunday: 11 AM to 6 PM

TICKETMASTER

Ticketmaster is the official ticket partner of the Las Vegas Aviators and Las Vegas Ballpark. Event tickets may be purchased online via ticketmaster.com, or by phone at 800.745.3000 To manage, accept, view, renew, transfer and exchange your tickets, please visit Account Manager.

WATER BOTTLES

Fans will be allowed to bring one (1) factory-sealed, non-frozen 33.8 fl. oz. (1 Liter)bottle of water (no soda, flavored water or soft drinks) to the ballpark for Las Vegas Aviators baseball games and other special events.

WHEELCHAIR ACCESSIBLE SEATING

Las Vegas Ballpark takes pride in providing service to all guests including those requiring accommodations. For additional questions regarding ADA accommodations at the ballpark, please call the Las Vegas Ballpark Guest Services Main Line at 702.943.7209 or email guestservices@aviatorslv.com. ADA accessible seating may be purchased at the Las Vegas Ballpark Box Office, online at Ticketmaster.com, or by phone at 1.800.745.3000.

WILL CALL

The Box Office and Will Call are located off of South Pavilion Center Drive near the main entrance to the ballpark. Will Call is open 90 minutes before the game and closes at the end of the game. Hours of operation are subject to change.

WI-FI

The Las Vegas Ballpark offers free Wi-Fi (Powered by Cox Business) throughout the venue for guests. To join our Wi-Fi network, connect to the #LasVegasBallpark network, enter your information (first name, last name, email), and agree to the terms and conditions to gain access to our free Wi-Fi network.

WEATHER DELAY

Tickets for a canceled game (suspended or rained out) may be exchanged for a future regular season game based upon availability. Tickets may be exchanged for a comparable seat with an equal or lesser value. A game is official after (5) completed innings or 4.5 innings if the Las Vegas Aviators are in the lead. Tickets cannot be replaced if lost or destroyed and are not redeemable for cash. There are no refunds.

Ownership

The Howard Hughes Corporation®, developer and owner of Summerlin®, Las Vegas Ballpark® and the Las Vegas Aviators®, built a top-tier stadium and first-class venue for the team and the community. Las Vegas Ballpark will host more than 30 civic, community and sporting events annually. As the second major sports facility in Downtown Summerlin, the new stadium establishes the community’s urban core as a vibrant sports and entertainment hub.

Howard Hughes Corporation

The Howard Hughes Corporation owns, manages and develops commercial, residential and mixed-use real estate throughout the U.S. Its award-winning assets include the country’s preeminent portfolio of master planned communities, as well as operating properties and development opportunities including: the Seaport District in New York; Columbia, Maryland; The Woodlands®, The Woodlands Hills, and Bridgeland® in the Greater Houston, Texas area; Summerlin®, Las Vegas; and Ward Village® in Honolulu, Hawai’i. The Howard Hughes Corporation’s portfolio is strategically positioned to meet and accelerate development based on market demand, resulting in one of the strongest real estate platforms in the country. Dedicated to innovative place making, the company is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. The Howard Hughes Corporation is traded on the New York Stock Exchange as HHC.